How to Integrate With FieldRoutes

💡 What This Integration Is

The FieldRoutes integration allows you to securely pull client data from your FieldRoutes account into GlassHouse using a read-only API key.

This connection enables GlassHouse to sync customer records from FieldRoutes without modifying any data in your FieldRoutes account, ensuring your source system remains unchanged.

🎯 Why It Matters

Once connected, GlassHouse can automatically sync customer records from FieldRoutes to support accurate outreach and market targeting.

This helps ensure:

• Cleaner data

• Fewer sync issues

• More reliable targeting and automation

For many customers, this removes the need for ongoing CSV uploads and keeps client records updated automatically.

📊 Recommended Setup Based on Client List Size

FieldRoutes applies API usage limits, which can affect how quickly large amounts of historical data sync during initial setup.

Because of this, the recommended setup may depend on the size of your client list.

Once the initial import is complete, the FieldRoutes integration will automatically sync new clients as they are added in FieldRoutes.

No ongoing CSV uploads are required.

📄 Usable Client Data Requirements

For a customer record to sync successfully, the client record in FieldRoutes must contain usable contact information.

GlassHouse will only sync clients that contain valid, actionable data.

Recommended client fields:

• First Name and Last Name 

• Phone number or email (mobile or primary phone)

• Street address

• City

• State

• ZIP code

Records may be skipped if they contain:

• Missing customer name

• Missing phone number

• Invalid phone number format

• Incomplete or blank address information

• Archived or inactive customers

💡 Important:
Only active customers in FieldRoutes are eligible to sync. Archived customers are excluded from the API and will not import.

✅ Before You Begin

You will need:

• A login to FieldRoutes

• Admin permissions to submit a FieldRoutes support ticket

• Access to GlassHouse with integration permissions

ℹ️ Note:
FieldRoutes does not allow users to generate API keys themselves. API access must be requested through their support team.

🛠️ Requesting Your FieldRoutes API Key

Sign into your FieldRoutes account.

From any screen, click the Knowledge Base tab in the bottom-right corner. This opens the FieldRoutes support portal where API access requests are submitted.

Within the support portal:

1. Click Submit Ticket

2. Fill in your business contact details

3. Request access to the Free Read-Only API Access Key

For the ticket fields:

Workflow Request:
N/A

Final dropdown selections:

Feature Request

Submit the ticket.

🔐 FieldRoutes will email your API key once the request is approved. Approval timing may vary.

🌐 Confirm Your FieldRoutes API URL

Your FieldRoutes API URL follows this format:

https://YOURCOMPANY.pestroutes.com/api

📌 Important
GlassHouse uses this API URL together with your API key to establish the FieldRoutes connection.

If the URL is missing or incorrect, the integration will fail.

🔗 Connecting FieldRoutes to GlassHouse

Once FieldRoutes provides your API key:

1. Log into GlassHouse

2. Navigate to Settings → Integrations

3. Select FieldRoutes

4. Paste in the API key you received

5. Click Submit

🎉 Integration Complete

Once the API key is added, GlassHouse will begin syncing eligible customer data from FieldRoutes using the read-only connection.

No additional setup is required.

⚠️ Troubleshooting