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How to Integrate With Hatch

Send contacts from your GlassHouse Sales Board directly into Hatch for outbound SMS communication.

💡 What This Integration Is

The Hatch integration allows you to automatically push contacts from the GlassHouse Leads Funnel into Hatch for follow-up SMS conversations. Once connected, GlassHouse will send lead data directly into your Hatch account via their API.

🎯 Why It Matters

This integration lets you shift leads from GlassHouse into your Hatch workflows without manual export or import steps. It ensures faster outreach, better automation, and consistent follow-up for every lead.

✅ Before You Begin

You will need:

  • Admin access in Hatch

  • Admin access in GlassHouse

  • Permission to create API keys in Hatch

ℹ️ Note: Hatch’s interface may vary slightly depending on account configuration. If your screen looks different, follow the written steps below.

🛠️ How to Set Up the Hatch Integration

Step 1 — Create an API Key in Hatch

  1. Log into Hatch.

  2. Navigate to the Integrations section of your campaign.

  3. Select the API Keys tab at the top of the page.

  4. Click Create API Key.

  5. Enter the label: GlassHouse

  6. Save the generated API key.

🔐 Keep this API key secure. You’ll paste it into GlassHouse in the next step.

Step 2 — Add the API Key to GlassHouse

  1. Go to GlassHouse.

  2. Navigate to Settings → Automation.

  3. Expand the Hatch section.

  4. Paste the API key you created in Hatch into the API Token field.

  5. Click Submit.

📸 Optional screenshot: GlassHouse Hatch integration modal showing the API Token field and Submit button.

Step 3 — Create a Custom Source in Hatch

  1. Return to Hatch.

  2. Navigate to Custom Sources.

  3. Click Create Custom Source.

  4. Enter the label: glasshouse

    • This value must be lowercase.

  5. Confirm the API source name populates automatically.

  6. Click Create Custom Source.

🎉 Your Integration Is Complete

Once the custom source is created, GlassHouse will begin pushing contacts into Hatch whenever the integration is triggered from your workflow.

🔍 Verification Steps (Optional but Recommended)

To confirm everything is working correctly:

  1. Trigger a test lead from GlassHouse.

  2. Confirm the lead appears in Hatch under the glasshouse custom source.

  3. Verify that fields such as name, phone number, and campaign details arrive correctly.

⚠️ Common Mistakes & Troubleshooting

Contacts aren’t appearing in Hatch

  • Confirm the API key is active in Hatch.

  • Confirm the API key was pasted correctly into GlassHouse.

  • Ensure the custom source label is exactly glasshouse (lowercase).

API key is invalid

  • Regenerate the API key in Hatch.

  • Update the API key in GlassHouse and resubmit.

Multiple API keys exist

  • Delete unused API keys in Hatch to avoid confusion or accidental use.

🧠 Pro Tips

  • Use one API key per integration to keep troubleshooting simple.

  • Avoid renaming the custom source after setup.

  • Test with a single lead before enabling automation at scale.