Support Hours, Coverage & Holiday Schedule

GlassHouse provides software support to all customers as part of their ongoing subscription. Support is available via email and through in-app documentation and video resources within the platform.

Standard Support Hours
Support is available Monday–Friday, 8:00 AM–5:00 PM CST.
During these hours, all requests are acknowledged within 2 hours as part of our standard response and triage process. Triage time may vary, but you will receive an update before the end of the business day for any issue submitted that day.

Holiday Coverage
On company-observed holidays, our Support team is away; however, we will check email 1–2 times per day for urgent issues. Emergency requests will be reviewed and prioritized based on criticality and available resources. Non-urgent requests will be addressed on the next business day.

GlassHouse Holiday Calendar
Below are the official holiday schedules for the remainder of 2025 and for the full year 2026.

2025 Holiday Schedule (Thanksgiving Through Year-End)

Thanksgiving Day — Thursday, November 27, 2025
Day After Thanksgiving — Friday, November 28, 2025

Christmas Day — Thursday, December 25, 2025
Christmas Day After — Friday, December 26, 2025

2026 Holiday Schedule

New Year’s Day — Thursday, January 1, 2026

Presidents’ Day — Monday, February 16, 2026

Memorial Day — Monday, May 25, 2026

Independence Day — Friday, July 3, 2026

Labor Day — Monday, September 7, 2026

Thanksgiving Holiday — Thursday, November 26 – Friday, November 27, 2026

Christmas Holiday — Friday, December 25 – Monday, December 28, 2026