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Understanding Your Rolling Credits

Understand how your credits refresh, expire, and roll over based on your plan type.

💡 What It Is

Credits (previously called Reveal Credits) are the units that fuel your activity on the GlassHouse platform — they represent the number of leads or “reveals” included in your plan.

You’ll receive new credits with each payment, and their lifespan depends on your agreement type.

Think of credits like a gift card balance — they refresh regularly and stay active based on your agreement term. This is also designed to function as a ‘loyalty’ program for customers who sign quarterly or annual agreements.

🎯 Why It Matters

Rolling Credits are designed to make your plan flexible and fair — they align with your payment cycle while rewarding longer commitments.

Here’s what that means for you:
✅ Fresh credits automatically appear with every payment.
🔄 Credits “roll over” for a limited time, depending on your agreement length.
💸 No penalties for month-to-month users, but longer agreements get more flexibility.

⚙️ How It Works

Agreement Type Payment Frequency Credit Validity Rolls Over? Example
Month-to-Month Monthly 1 month ❌ No Credits issued July 1 expire July 31.
Quarterly Agreement (Pay Quarterly) Quarterly 1 quarter (~90 days) ❌ No Credits issued July 1 expire September 30.
Quarterly Agreement (Pay Monthly) Monthly 3 months ✅ Yes (for 2 extra months) Credits issued July 1 roll until September 30.
Annual Agreement (Pay Monthly) Monthly 1 year ✅ Yes Credits issued July 1, 2025 expire June 30, 2026.
Annual Agreement (Pay Quarterly) Quarterly 1 year ✅ Yes (for 3 more quarters) Credits issued July 1, 2025 expire June 30, 2026.
Annual Agreement (Pay Annually) Annually 1 year ❌ N/A All credits for the year are issued up front.

🧾 Summary

• Your credits refresh monthly, quarterly, or annually, based on your agreement type.
• Credits expire after the term defined in your agreement (month, quarter, or year).
• Rolling credits apply when your agreement term is longer than your payment cycle.
• If your credits reach expiration, they are not reactivated or refunded.

🙋 FAQs

Question Answer
What happens if I don’t use my credits before they expire? Expired credits are removed automatically and can’t be reactivated.
Can I extend my credits? Not individually, but longer agreements (quarterly or annual) give you more rollover time.
If I re-sign for another term, do old credits roll over? If you ‘extend’ your agreement then this would apply. Otherwise, agreements are always auto-renewed.
Why was this changed from Reveal Credits to Credits? To simplify communication and allow users to apply ‘credits’ to various purchases as we build more functionality into the platform.